800-638-6464
Current wait: 5 mins (2m avg)
Hours: Mon-Fri 6am-6pm PST
Best time to call: 10:45am
Want to contact Patagonia customer service faster? Don't wait on hold! Chat with the Patagonia team directly via live chat.
(805) 643-8616
Check out if you can find the solution you need.
What happened: Hi can i please be given an email to ask for donation.I head a non governmental organisation in South frica.Communication can be made through the email given below.
What happened: I have had a Patagonia jacket for several years and I love it. But recently I am having a problem with the zipper. At times it does not hold and other times it releases completely. *What can be done?
What happened: The problem: Product is oversized will like a refund since my size is out of stock
What happened: The problem: Product is oversized for me
What happened: The problem: I want t.o change color of order number b********** from grey to Amaranth Pink
What happened: want to exchange number ***** in blue---exchange blue size M for blue L*this is women's reclaimed fleece pull over that I owe just got as a gift
What happened: I placed an order on November **, ****, order number US********, which was to be a birthday present for my grandson, Rory, on his first birthday on Thanksgiving. The shipping information indicated it would finally arrive, after many delays, on the **rd, yesterday, by *:** PM. Sadly it has not arrived. Today is Thanksgiving and while our day will be spent with family, sadly it will be sans what was to be a lovely Patagonia present. You ask how do I want this resolved - well now, whenever Rory's package finally arrives, I'll be incurring a second delivery charge to mail it to him and we are empty handed today on Thanksgiving at what was intended to be a joyful day. A full reimbursement or at the very least a credit for $***.** would be a good beginning. Thank you, Ann Chiaramonte
To contact the Patagonia customer service by phone, you can follow these steps:
Look up the phone number of the Patagonia customer service. The phone number is listed on patagonia.com. Or check out the Patagonia phone number page on WorthEPenny.
Dial the Patagonia phone number 800-638-6464.
Hours: Mon-Fri 6am-6pm PST
Best time to call: 10:45am
Wait for an answer: Once the call is connected, wait for a Patagonia representative to answer on the other end.
Average wait time: 2m
Identify yourself and state your reason for calling the Patagonia representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Patagonia to help them assist you.
Ask for assistance: Ask the Patagonia representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Patagonia needs additional information from you or provides any instructions, follow them carefully.
Thank the Patagonia representative: After you have received the assistance you need, thank the Patagonia representative for their time and help.
To get to a real person as quickly as possible when calling Patagonia, you can follow these steps:
Dial the Patagonia customer service phone number 800-638-6464, which can be found on the Patagonia website or in your order confirmation email form Patagonia. Or check out the Patagonia phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Patagonia. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Patagonia representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a Patagonia representative.
If the system still doesn’t connect you to a Patagonia representative, stay on the line without pressing any keys. Patagonia will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Patagonia.
Once you reach a live person, explain your issue and provide any relevant information about your Patagonia order. The Patagonia representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Patagonia website. This may allow you to connect with a Patagonia representative more quickly and efficiently than calling.
When calling Patagonia customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Patagonia account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Patagonia representative without any disruptions or background noise.
Be polite and respectful to the Patagonia representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Patagonia.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Patagonia representative address your concern.
If the initial Patagonia representative is unable to resolve your issue, politely ask to speak with a supervisor from Patagonia or escalate the issue to a higher level of authority.
Take notes during the call, including the Patagonia representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Patagonia after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Patagonia customer service.
If you are unhappy with your call to Patagonia customer service, there are several options you can try:
Call again: Try calling Patagonia customer service again and speak to a different Patagonia representative. Sometimes a different Patagonia representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Patagonia representative, you can ask to speak with a supervisor from Patagonia or escalate the issue to a higher level of authority.
Provide feedback: After the call, Patagonia may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Patagonia customer service through other channels, such as email or chat. You can also explore the Patagonia Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Patagonia service, you may want to consider other options such as returning the product you bought on Patagonia or filing a complaint with a consumer protection agency.
To the Patagonia customer support via live chat, you can follow these steps:
Go to the Patagonia website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the Patagonia customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with a Patagonia representative.
Provide any necessary information about your issue or question, and wait for the Patagonia representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the Patagonia live chat option, you may need to contact the Patagonia customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact Patagonia via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Patagonia via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Patagonia official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Patagonia, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Patagonia. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Patagonia social media team.
Please note that the social media accounts of Patagonia are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Patagonia for certain issues. For urgent or complex issues, it's recommended to contact Patagonia customer service via phone or chat for more personalized assistance.
Yes, to contact the Patagonia customer support by email, follow these steps:
Go to patagonia.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Patagonia and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Patagonia order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Patagonia order number or username.
Once you have completed the email, click send. You should receive a response from the Patagonia customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Patagonia. WorthEPenny provides free tools and resources to assist customers in reaching Patagonia customer service more efficiently, such as the Patagonia phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Patagonia, as well as forums where Patagonia customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Patagonia, it is not associated with or endorsed by Patagonia.
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Please note that WorthEPenny is not related in any way to the Patagonia official app or the Patagonia company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Patagonia trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Patagonia. All references by WorthEPenny to third-party trademarks like Patagonia are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.